ERSS Helpline Service Now Available For Citizens of South Andaman District

Port Blair, May 13: With the launch of Emergency Response Support System (ERSS), the residents of South Andaman District can avail the services of 112 helpline during any emergency. The ERSS is a pan-India single number (112) based response system for persons in distress, which would provide immediate assistance from agencies such as Police, Fire, Health etc.

Any citizen in distress may dial 112 from phone or press thrice the power button on any smart phone or long press “5” or “9” key on any normal phone to activate the panic call to the dedicated DIAL 112 Control Room/Public Safety Answering Point (PSAP). In addition, SOS alerts can also be sent using email or by using 112 India mobile app, which is available for free on Google Play store and Apple store.

Under this system, a dedicated DIAL 112 Control Room/Public Safety Answering point (PSAP) has been set up at Satarkta Bhavan, Link Road, Port Blair, which has a team of trained call-takers and dispatchers to handle emergency requests related to assistance from Police, Fire, Health and other agencies. All the call logs are being maintained digitally. This Control Room is connected to Emergency Response Vehicles, and Control Rooms of various departments for providing assistance to victims.

ERSS also provides a 112 India mobile app for making distress calls. 112 India App provides a special SHOUT feature which alerts registered volunteers in the vicinity of victim for immediate assistance. Members of public are encouraged to register as voluntarily on this app and the general public is requested to prioritize use of dial 112 facilities during distress.