The following practices are to be strictly adhered to while taking guests for boating trips. The following SOP stipulates practices at each stage/facet and for specific stakeholders. The boat shall operate 50% passenger capacity.
Before Boarding the Boat (While arriving at watersports centre)
Boat Owners:
a) It must be ensured that all touch points in public areas like the ticketing counter, counter tops, boat jetty, onboard boat, door handles, levers, hand railings, etc. are cleaned frequently and at regular intervals every day using a sanitizer/disinfectant. It is advised to use Sodium Hypochlorite 1% solution having at least 70% alcohol to clean these frequently touched points.
b) The commonly used personal safety protection equipments like Personal Floatation Device (PFD) should not be reused without disinfecting.
c) Ensure that hand sanitizers are made available in sufficient numbers and quantity for disinfection facilities of visiting tourists/crew members at the booking counter/booking stations.
d) At ticket counter, if wash basin is not available, a water tank fitted with tap may be placed at safe distance from booking counter/station. Soap dispenser may be placed near the washbasin.
e) Face masks and sanitizers should be made available to guests on demand.
f) Proper documentation of the guest in each trip for contact tracing must be enforced. Use of separate trip sheets for each trip must be a standard practice.
g) The trip-sheet should have details viz.: Guest name, their age, city of domicile, telephone, date and time of the trip etc. Trip-sheet must be duly signed by the escort and owner.
Operator and Crew Members:-
a) To ensure all boat systems and engines function efficiently and all equipment and gears in full operating condition.
b) A boat operating with more than one staff, viz. the operator and crew/helper must ensure the stipulated social distancing norms onboard also.
c) The boat and all gears in use must be cleaned and disinfected before commencement of the operation, after which, it must also be thoroughly wash-down. On completion of trips every day also, above safe procedure must be followed.
d) To ensure that sanitizers are used by the guests before boarding the vessel.
e) Maintain the hygiene standards.
iii. Duties and responsibilities of Guests
a) Vigilantly maintain the social distancing norms uncompromisingly.
b) Avoid sharing of items like in addition eatables, water bottles, toys and safety gear etc. Always wear hand-gloves.
c) Wash the hands frequently with soap for 20 - 30 seconds even if it is visibly not dirty.
d) Hand sanitizers should be used before and after use of safety gear.
e) Self-monitoring of health by all and reporting any illness at the earliest must be diligently practiced.
f) All guests must mandatorily to have Aarogya Setu mobile application downloaded installed and used frequently.
g) Maintain the hygiene standards.
While boarding the boat
Duties and Responsibilities of owners:-
a) Fix the queue markers as per distancing between norms in waiting areas and ensure the orders.
b) Ensure complete discipline and order during boarding and to avoid unwarranted heckling.
c) Ensure that all persons aboard are seated as per social distancing norms, wearing face masks, hand gloves etc.
d) Ensure all equipments are adequately disinfected before and after every use.
e) Maintain the hygiene standards.
Duties and Responsibilities of Operator and Crew
a) It shall be mandatory on part of the operator and crew to ensure social distancing norms on-board.
b) It must be ensured that the hand gloves, masks and face shields are worn by the crew members, especially during the boarding and alighting.
c) The guest needing assistance during boarding and alighting should compulsorily wear face shield and hand gloves.
d) Specific seat should be allotted to each guest and they should not be allowed to change during the entire trip.
e) Maintain the hygiene standards.
iii. Duties and Responsibilities of Guests
a) Always allow the guests in front to move/board or alight first by maintaining social distancing norms.
b) Always wait for those in front to completely disembark the ramps during boarding/alighting before others are allowed.
c) Always walk in the walkways assigned and do not wander.
d) The guests should avoid touching the objects/ surfaces when it is not absolutely necessary.
e) Maintain the hygiene standards.
During Ride- Duties and Responsibilities
1) Owners
a) Proactive replenishment: Hand Sanitizers, Hand Gloves and Masks to be available at the Guest waiting Area.
b) Supply sufficient disinfectants like sodium hypochlorite (1%) etc.
c) Maintain the hygiene standards.
Operators and Crews
a) Safe operation practices must be strictly followed.
b) Ensure that at no point during the trip, the guest should be allowed to change the seat or stand-up to avoid loss of balance and bodily contact.
c) If bodily contact was necessary, use hand sanitizers and clean hands properly.
d) Maintain safe speed so as to avoid any accidents or injury so that calling emergency services/help can be avoided.
e) Maintain the hygiene standards.
Guests
a) Always wear a face mask and do not sneeze or cough openly, instead use towels or folded elbow. While onboard, should not stand-up to avoid loss of balance and bodily contact.
b) To remain seated only at the assigned seat throughout the trip.
c) Maintain the hygiene standards.
III. While Alighting-Duties and Responsibilities
Owners, Operators and Crew
Ensure that the Jetty or marina area is not crowded. Complete discipline must be adhered to.
Incoming boats should wait for their turn to use jetty/marina until all boats are cleared off it.
Maintain the hygiene standards.
Guests
a) Guest should vacate/disembark from boat by following social distancing norms.
b) Remove safety gears and also sanitize the hands thereafter.
c) Dispose of the disposables only at designated bins/containers.
d) Maintain the hygiene standards.