Port Blair, Feb 2: The GB Pant Hospital, ANIIMS has recently introduced a patient feedback system in the hospital and is taking active and swift steps for effective and timely response to feedbacks received from patients and their attendants. In an ongoing commitment to delivering quality health care services to the patients, the hospital administration has addressed concerns raised on patient feedback system on issues like sanitation, hygiene, staff behavior, waiting time etc.

Continuing into the efforts towards quality and excellence, the Quality Assurance Cell of GBPH is ensuring regular cleaning of the hospital premises, adherence to strict disinfection protocols along with introduction of newer improvised tools for cleaner surroundings. The hospital is now using a standardized checklist for real time monitoring of sanitation and hygiene protocols and procedures for timely corrective actions.

To ensure implementation of set protocol, the institution has also initiated capacity building of all the staff. The focus of these trainings is to improve the overall quality of care in the institution with high emphasis on environmental sanitation, infection control, behavior and communication skills. With the introduction of patient feedback system in the hospital premises, patients are also encouraged to share their negative and positive experiences while in hospital with an intention to improve the standards of care.

GBPH, being the only health care facility in the Islands providing specialist and super-specialist services, has a huge load of patients on daily basis. An e initiative of scan and share has already been introduced for the patients to register into the facility online from their homes, skipping the registration queues using ABHA app, downloading it from google playstore. Soon, GBPH also intends to introduce a token system that will enable patients to take-over-the counter appointment, significantly reducing overcrowding in the waiting areas of the hospital. Patients will then be given unique token upon arrival, with display of their token numbers available at the respective OPDs enabling them to check on their position in the queue and receive timely updates on their appointment status. This initiative will enhance the operational efficiency and contribute to an overall positive patient experience in the hospital premises.

ANIIMS continues to strive hard and remain committed to high ethics, transparent communication and continuous health care improvement for the benefit of patients. These measures underscore the dedication of the institution to provide quality healthcare services. Valued feedback from patients and attendants is being used and an essential tool for shaping up the ongoing improvements in service delivery.