Letter to the Editor

Dear Sir

It is submitted that am a BSNL subscriber having a BSNL Postpaid Mobile (943428xxxx) connection since July 2003, BSNL Landline Phone (258xxx) since March 2005 and BSNL Broadband (BB) connection since November 2008 in my name. During the past decade and a half I have been a loyal customer always paying bills within due date. But won’t claim am doing something extraordinary because I believe when service has been availed, timely payment is an obligation which I must honour as a customer.

However, when I look at the service side, specifically during the past year or so, it has been a continuous downslide on your part. Be it 2G, 3G, LL or BB service, frequent call drops, poor voice quality and non-conforming data speed is all am getting in the name of service. Highly unstable and below standard connection speed, combined with high latency ranging between 600-1000ms and packet loss as high as 90% cause failed loading of pages and broken downloads. Customer is thus forced to reload/refresh/re-download multiple times whereby BSNL is making windfall charging customers for the broken and all those multiple repeat attempts. If this is not a clear case of fleecing, then what it is?

Adding insult to injury, Segment-1 of CANI OFC project, which admittedly have been completed and tested is being kept in-operational depriving customers from accessing the benefits. From all this, am getting an impression that as far as delivery of service is concerned, BSNL is looking the other way. Hence for a customer who understands BSNL’s need for revenue and pays bills on time, it is equally obligatory on my part to stand up and ensure I get the service am paying for.

Therefore in exercise of my rights as a customer, I invite your goodself to visit my premise and demonstrate it to me that I am getting the prescribed speed in my Broadband connection as defined by Telecom Regulatory Authority of India (TRAI) vide Quality of Service (QoS) of Broadband Service Regulation which reads “Broadband is a data connection that is able to support interactive services including internet access and has the capability of the minimum download speed of 512 Kbps to an individual subscriber from the Point of Presence (POP) of the service provider intending to provide the Broadband service”.

Thanking You

Yours faithfully

Debkumar Bhadra

Shore Point, Bambooflat

South Andaman-744107

Phones : 258XXX, 943428XXXX