Sri Vijaya Puram, Jan. 20: In order to ensure prompt redressal of power-related issues, the Electricity Department, A&N Administration has operationalized a 24×7 Centralized Control Room (CCR) along with a dedicated Consumer Grievance Handling Mechanism (CGHM). The CCR established at the Disaster Management Building functions as a single-window platform for registration, monitoring and resolution of all power-related complaints across the A&N Islands. This initiative aims to ensure quick complaint registration, systematic tracking and timely resolution thereby improving overall service delivery to consumers.
To facilitate easy and round the clock access, a toll-free number 1800-345-1111 has been made operational. Consumers as well as the general public can lodge their power related complaints at any time without the need to visit the Electricity Department site offices. All complaints received through the Toll Free number are centrally coordinated and efficiently addressed through the CCR, ensuring faster and more effective redressal.
The department appeals to all consumers to make optimum use of this facility for prompt redressal of power related issues across the Andaman & Nicobar Islands.
‘Centralized Control Room (CCR) for Power Grievance Redressal – Now Serving Consumers Across A&N Islands, 24×7’.