Sri Vijaya Puram, Feb. 2: The Electricity Department’s dedicated Toll-Free Consumer Helpline No. 1800-345-1111 is available 24×7 to all consumers and general public across the islands for lodging power-related complaints at any time without the need to visit Electricity Department site offices. All complaints received through the toll-free number are centrally coordinated and addressed through the Central Complaint Room (CCR), ensuring prompt, efficient and effective grievance redressal’.