Sri Vijaya Puram, Nov. 15: A six-day comprehensive Training and Certification Programme on “Homestay Operations – Rooms Division and Sustainable Tourism Management” concluded yesterday with a valedictory session at the Training Hall of the Directorate of Disaster Management. Organised by the Directorate of Tourism, Andaman & Nicobar Administration, in association with the Institute of Hotel Management, Catering Technology and Applied Nutrition (IHM), Mumbai, under the Raising and Accelerating MSME Performance (RAMP) Scheme, the capacity-building initiative was held from November 9 to 14, 2026. Conducted by Ms. Chandrokala Biswas, the programme aimed to strengthen the operational, managerial, and entrepreneurial capabilities of local homestay owners and tourism stakeholders, elevating hospitality standards while promoting responsible tourism across the islands.
Throughout the six-day programme, participants engaged in practical sessions and case-based activities covering core hospitality and rooms division operations. The curriculum encompassed guest service fundamentals, front office procedures, reservation management, housekeeping standards, room preparation, and inspection, with particular emphasis on maintaining high standards of hygiene, sanitation, linen care, pest control, and guest safety suited to tropical island conditions.
A major focus of the training was sustainable and responsible tourism management, equipping operators with eco-friendly practices such as water and energy conservation, waste segregation, eliminating single-use plastics, and using environmentally safe cleaning agents. Participants were also sensitised to the ecological fragility of the islands’ coral reefs, mangroves, and coastal biodiversity, highlighting their vital role in educating visitors on conservation and responsible travel behaviour.
To leverage independent business growth and reduce reliance on third-party online travel agencies (OTAs), the sessions also emphasised digital marketing and brand development. Homestay operators were trained to build a distinct identity, curate experience-led tourism packages showcasing local cuisine and culture and boost their online visibility through Instagram and other social media platforms using engaging photography and short-form videos. Practical guidance was also provided on managing guest enquiries, improving conversion rates, and delivering personalised hospitality through effective communication and complaint resolution.